Omnichannel involves combining all the available channels and resources that a company uses to interact with customers. COMVERGA Omnichannel is a revolutionary combination of technology, dialogue and administrative capabilities to deliver the most personalised, interactive and relevant content to the customer.
COMVERGA now offers a platform for managing data SIM cards of Fusion IoT customers and partners - everything is simple, automatic and without administrative burden.
The user-friendly interface provides end-users with information on SIM card status and displays an overview of the amount of data used, while also allowing online data top-up and payment.
Rich Communication Services, shortly RCS, is a new technology that brings an improved form of text and multimedia communication.
RCS allows users to share images, videos, audio files, and other multimedia content in real time, just as with chat applications.
Communication is a key tool to build and maintain healthy society. Communication between people themselves, between people and machines and between machines themselves. Human beings should use communication tools in line with their dignity and should not become slaves of them. They should be able to protect themselves against invasive online media by using right tools in right ways.
Convergence is a trend enabling a person being in focus within today´s varied, distributed and online world. Convergence means shortening distances and breaking barriers and borders. Between people themselves, between people and services and between services themselves.
Our goal is to be the customer's preferred partner in communications. Through the quality of services and the search for common solutions, we want to build a leading position among European companies in the communications and IT market with global reach.
More about our porfolio
Omnichannel
Omnichannel is a strategy that focuses on delivering a consistent customer experience across all communication and sales channels. This strategy uses a variety of different channels such as phone, email, chat apps, social media and in-person visits to ensure an integrated and consistent customer experience.
RCS & Business Messaging
Rich Communication Services, shortly RCS, is a new technology that brings an improved form of text and multimedia communication. RCS was created to replace SMS and MMS, which are still the most widely used form of text communication.
Business Process Outsourcing in Telco (BPO)
Do you want to run your own telecommunications operator? Do you want to use electronic communications to streamline your business or marketing processes? Don’t have your own resources or don’t want to build them? Contact us, we will help you.
Service Delivery Platform as a Service (PaaS)
We develop and operate our own communication platforms and applications. We follow the latest technology trends and tailor our solutions to individual partners and projects. Our goal is to provide these solutions at optimal costs and in the shortest possible time. We use state-of-the-art agile development practices.
SDP for messaging communication
It allows you to use different channels for message delivery – SMS, email, voice messages and communication applications including private ones. Provides modules and functions for maintaining contact, group, campaign and distribution databases. It offers a wide range of options for creating reports, statistics and dashboards.SDP for virtual operators
For virtual operators, it offers a complete system for sales and support of converged telecommunications services. The platform supports the creation of packages of different services from different wholesale partners and operators. In addition to mobile services, fixed internet services and various end-devices, it also supports other services such as IPTV or other multimedia services.
SDP for M2M / IoT
In addition to data connectivity, smart devices and applications require a variety of other supporting processes to enable their efficient distribution through various distribution channels to become accessible to the widest possible range of end users. At the same time, they need to be installed and supported by local partners.
SDP for Cloud
Today’s rapidly changing environment is increasingly supporting the use of cloud services. This applies to their volume, different types of services and different users. Corporate costs for cloud services are rising rapidly and controlling them, being able to break them down into different cost centres and specific users is becoming a necessity.
Billing for FUSION IoT
The FUSION IoT customer and partner data SIM card management platform – simple, automated and free of administrative burden. The user-friendly interface provides end-users with information about the SIM card status and displays an overview of the amount of data used, while allowing online data purchase and payment.
Telco Infrastructure Operation (CaaS)
We develop and operate our own telecommunications infrastructure. This enables us to provide quality services independent of technology, suppliers and networks.
Messaging / SMS Services
If you need to communicate quickly and effectively with your partners, customers, clients, use SMS communication. You can use SMS one-way, e.g. to inform your customers about news, price offers, current discounts.
SMS Application
A number of specific applications are built on the basis of SMS, mainly using fast, non-disruptive and two-way communication, such as receiving and processing orders, customer satisfaction surveys, notification services, tickets, passes, parking tickets, electronic prescriptions, passwords and many others.
SMS Gateway
The source of data for communication with customers, partners or clients is usually company systems, whether business, marketing or operational. From these systems, data for customer communication is generated synchronously or asynchronously, which is then processed and sent via various application interfaces and protocols.
Payment Services
We offer our partners a modern payment system where their customers can pay for various services without cash using their mobile phone, credit card or bank transfers. Different billing models can be used – pay as you go, pre-paid services, sub-subscription or instant billing (Hot Billing).
Professional Services in Telco
We provide consulting and management services in the telecommunications industry, particularly product management, sales management, business case and business plan preparation, project management and service management.
Application and Solution Development
Creating customer applications and portals, especially based on our communication platform, is another of our domains. Solutions from us include the processing of the assignment, analysis, design of the solution and continues through the actual programming, testing and ends with the implementation into real operation.