COOP Mobil Customer Support
The mobile operator COOP Mobil provides standard telecommunications services, including daily customer support. A frequent subject of customer requests is usually ordering a new service, billing inquiries, mobile data usage, tariff changes, etc.
Industries
Telecommunications operator - retail
productBundle smartwatch + data connectivity
Industries
Telecommunications operator - retail
productLoyalty programme implementation
Industries
GPS tracking systems for vehicles, data connectivity
productSolutions for internet access on the go
Industries
Telecommunications operator - retail
productCustomer Care Guide
Industries
Security systems
productCameras with online streaming
Industries
Event company
productEvent organisation
Industries
Retail and Consumer goods
productConsumer contest
Industries
Marketing communication
productImplementation of marketing mailings
Industries
FMCG
Fast Moving Consumer Goods
Food, beverages, drugstore goods
COOP Mobil wanted to provide customers with a new user experience. At the same time, it needed to process recurring requests at the customer service centre more efficiently, such as enquiries about mobile data usage and possible data package purchases, enquiries about invoicing for mobile services and more. He would also like to expand cross-selling opportunities across offered services.
Thanks to the COMVERGA RBM solution, COOP Mobil gains cost savings on customer centre operations, faster and more efficient processing of customer requests and additional revenue from increased service cross-selling.
Dear Jana, your mobile data tariff is almost exhausted.
Buy more data for this month and enjoy the service to the fullest!
Thank you! The 1.5 GB data package has just been activated.
If your data is not enough, try one of our larger tariffs.
Partner gets:
- Efficient handling of customer requests
- Cost savings on customer support
- Higher customer satisfaction
- New interactive self-service via RCS
COMVERGA provides:
- Effective cross-selling tool
- Setup, operation and evaluation of individual campaigns
- Customer and technical support
- Complete Business Process Outsourcing (BPO)