COOP Mobil
Mobile operator COOP Mobil rewards customers for purchases at COOP stores. If the customer loads his/her customer card at the cash desk and meets the conditions of the programme, he/she receives free units for calls or a discount on COOP Mobil services.
Industry
GPS tracking systems for vehicles, data connectivity
ProductSolutions for internet access on the go
Industry
Telecommunications operator - retail
ProductCustomer Care Guide
Industries
Telecommunications operator - retail
ProductBundle smartwatch + data connectivity
Industry
Security systems
ProductCameras with online streaming
Industry
Event company
ProductEvent organisation
Industry
Retail and Consumer goods
ProductConsumer contests
Industry
FMCG
Fast Moving Consumer Goods
Food, beverages, drugstore goods
Industry
Marketing communication
ProductImplementation of marketing mailings
Industry
Telecommunication operator - Retail
ProductLoyalty programme implementation
COOP Mobil solved the interconnection of COOP POS systems with COOP Mobil systems for automatic evaluation of claims for rewards for purchases, their activation and communication of rewards to customers.
Thanks to the COMVERGA Omnichannel solution, COOP Mobil gained a fully automated process for managing, evaluating and communicating its loyalty program – Bonus Program. That enabled fully automatic allocation of individual rewards and bonuses to end users.
Partner gets:
- Fully automated Loyalty program
- Effective customer communication
- Customer support environment
- Bidirectional communication with customers
COMVERGA provides:
- Integration with COOP POS systems
- Complete logic and mechanics of reward claim verification
- Automated allocation of rewards
- Communication with the customer through the chosen channel